| GENERAL RULES & INFORMATION
Reservations: Please call our Reservation Service, Shoreline Vacation Rentals, at 800-373-1237 to check availability and make your reservation. You will receive a confirmation of your request to hold the property within 2 business days via e-mail or fax stating the deposit requirement. This deposit must be received within 5 days of the confirmation date to confirm your reservation. NOTE: DEPOSITS NOT RECEIVED WITH 5 DAYS MAY RESULT IN THE IMMEDIATE CANCELLATION OF YOUR RESERVATION.
Rentals begin and end on Fridays or Saturdays as noted on each property.
We accept personal checks, payable to Shoreline Realtors, for your confirmation deposit. For the balance, either a cashiers check, money order, or certified funds, written directly to Glenn Manor, is required and must be received in our office 30 days prior to check-in.
If reserving a property less than thirty (30) days in advance, the deposit AND balance must be received no later than three days after reserving the date.
Cancellations: Cancellations received sixty or more days in advance require a 25% cancellation fee. If you must cancel with less than sixty days’ notice there is no refund.
Security Deposit: A security deposit is held for each rental period. Security deposits are refunded by mail within 30 days of your departure providing no damages or excessive cleaning charges are incurred. If there are damages or extra cleaning is required, charges will be deducted from the security deposit and any balance due will be returned by mail within 30 days of your departure. When you leave, please be sure to leave the property arranged as you found it, have all dishes washed, clean out grill and place trash in provided dumpsters. Please be certain to close and lock all doors and windows.
Housekeeping: Prior to your arrival, Glenn Manor is cleaned and set up with basic paper products and cleaning supplies. Tenants are to supplement these as necessary and maintain the property in a clean and sanitary condition at all times. If you are staying more than one week, the property will be cleaned near the end of each week of your stay. If you are staying more than one week, there will be an additional cleaning charge.
Check-In /Check-Out: Check-In is between 3 p.m. and 5 p.m. the day your stay begins (Michigan time EST/EDT) at our office. Keys must be returned no later than 10 a.m. on the day of your departure. Late check-outs may be charged $50.00 which would be deducted from the security deposit.
Regulations:
- Smoking is prohibited. Pets are not permitted without prior approval. Infraction of these rules will result in immediate eviction with no refund as well as forfeiture of the security deposit.
- Glenn Manor holds a maximum of 12 people for an overnight stay. Should this number be increased by the tenants, eviction could be immediate and with no refund.
- Comforters and/or Blankets, Mattress covers, pillows, bed linens and towels are provided. Hand and body soaps and other personal items are not provided.
- Telephones – Glenn Manor has a landline phone with a block on long distance calls and 900 numbers. 911 is accessible for emergencies. You may use a calling card for long distance calls or you may access your e-mail via our high-speed internet.
- Repairs/Right of Entry: Every effort will be made to keep appliances, etc. in good repair. Should maintenance be necessary, we will attempt required repairs as soon as possible after being notified of the problem. We cannot guarantee air conditioners, televisions, appliances and no refund or rate adjustment will be made for mechanical failure. Shoreline Vacation Rentals or authorized agents may need to enter the property for the purpose of inspection or maintenance. Our best efforts will be made to prevent any inconvenience or disruption of your vacation.
Any questions regarding the rental program or the information above, please e-mail us at rentals@shorelinerealtors.com, or call Pat or Cami at 1.800.373.1237
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